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Data Center & Gateway Facility Rules and Regulations
Last Updated: December 19, 2007
In addition to any applicable master service agreement, CoreXchange, Inc. (CXC) customers and their representatives are bound by the following rules and regulations regarding the use of the CXC data center and gateway facility (Facility). Customer is responsible for following and ensuring its agents and representatives follow these Facility Rules and Regulations concerning use of and access to CoreXchange's (CXC) Facility. CXC reserves the right, in its sole discretion, to suspend or terminate service if Customer or its representatives violates the Rules and Regulations set forth below.
Access to Facility
The Facility has a restriction access policy. Only those individuals identified in writing by CXC or by Customer may have escorted access to Facility. CXC will require photo identification for access verification. Upon entry, Customer or its Representatives may be issued a badge which, if so issued, it will wear at all time when in the Facility. Customer shall deliver prior written notice to CXC of any changes to the list of authorized representatives. Customer and its authorized representatives recognize that CXC shall not allow any other persons to have access to or enter the Facility. Customer and its authorized representatives may only access that portion of Facility made available by CXC to Customer (Licensed Area) for the placement of customer equipment and use of any services that CXC provides. Customer must obtain the proper CXC authorization and be accompanied by a CXC representative prior to accessing any other area within the Facility. Failure to do so may result in immediate termination of Customer's services.
Facility Restrictions
Customer or its Representatives may not move any floor tiles or cabinets without the express consent of CXC. No item that could damage or interfere with the operation of the Facility or any of the equipment therein is permitted inside the Facility. Bringing any such item into the Facility may result in permanent expulsion from all CXC facilities. Such items include but are not limited to:
- Power supply systems not provided by CXC or without express prior approval from CXC
- Climate-control devices
- Electro-magnetic devices
- Photography or recording equipment of any kind (exclusive of tape backup equipment)
- Food or liquids
- Chemicals, explosives, solvents, cleaners or paints
- Paper, cardboard, Styrofoam or other flammable materials
- Weapons or other inherently dangerous instruments
Customers may not wear open-toed shoes or shorts while in the Facility. If you have a question regarding items that may be brought into the Facility, please check with a facilities or operations manager.
Licensed Area
Customers are responsible for maintaining their own cage or cabinet areas clean and locked after their escorted access. Customers are to utilize the Licensed Area allocated to them only for the placement of equipment and the use of CXC-provided services.
Permitted Use of Facility
Customer shall not use the Facility, or allow access to or use of either, except in accordance with the terms contained herein and in any applicable master service agreement. In its use of the Facility, Customer shall not interfere with CXC or other customers, or any authorized representatives thereof. Customer shall not connect to the equipment to any other customers' equipment without the express written consent of CXC. Customer expressly disclaims any right, title, or interest in or to any of CXC's equipment or property, or CXC's customers, or agents, whether located in the Facility or elsewhere. Customer shall use the Facility according to the Facility Rules and Regulations solely for the purpose of installing, maintaining and utilizing its equipment and for interconnecting the Customer’s equipment to the CXC's services, pursuant to the terms of any master services agreement with CXC, and for no other purpose.
Equipment and Connectivity
- The operation of Customer Equipment must at all times comply with manufacturer's specifications, including all power requirements.
- Faulty power supplies or other faulty Customer Equipment must be replaced by the Customer within 24 hours of notification from CXC. Once CXC has notified a customer of faulty equipment, CXC will be authorized to disconnect such equipment as necessary.
- Customers may not exceed power limits engineered by CXC, as set forth in their agreements with CXC. Customers drawing more than their stated power limits may be required to pay for the additional amperage.
- Customer shall not make any construction changes or material alternations to the interior or exterior portions of the Facility or the Licensed Area, including any cabling or power supplies for its equipment. Any changes or work needs to be performed by CXC at Customer's expense.
- All connections to and from Customer Equipment must be clearly labeled. Each piece of equipment installed in the Facility must be clearly labeled with Customer's name (or code name provided in writing to CXC or issued by CXC) and individual component identification. Each connection to and from a piece of Customer equipment shall be clearly labeled with Customer's name (or code name provided in writing to CXC or issued by CXC) and the starting and ending point of the connection.
- CXC may provide dumb terminals, monitors, monitor cables, keyboards, extension cables and the like, as available, for temporary use by Customer to connect to its equipment. This equipment is available on an “as is” basis, without any implied or written warranties. Customers must sign out such equipment from a CXC employee. If customers use this equipment, they do so at their own risk.
- Customer Equipment must be installed so that rear-facing exhaust fans blow out the backs of the equipment cabinets.
Facilities Conduct
Customers and its Representatives may not:
- Misuse or abuse any equipment owned or operated by CXC.
- Make any unauthorized use of, or interfere with, any property or equipment owned or operated by any CXC customer.
- Conduct themselves in an unprofessional manner or behave in an offensive way toward any individual, including CXC personnel and any other CXC customer representatives on site.
- Violate any laws or engage in any criminal activity while on CXC property or within the Facility.
Modifications
CXC reserves the right to modify, add to, delete from, or change these rules and regulations to the extent necessary to enable continued provision of customer services. Customers are responsible for regular review of these rules. Continued use of CXC facilities will constitute the Customer's acceptance of the most up-to-date version of these rules, which may be posted on CXC’s web site.
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